The honest answers.

Attach a receipt, a booking confirmation, or the DM thread that booked the appointment. Our team checks it matches the provider and the date. No match, no publish — and the provider never sees your proof.

A payment or receipt, a booking confirmation from any platform, or a DM thread where the appointment was arranged. A photo of the work on its own is not enough.

First a person checks your proof by hand — we email you either way. It goes live as soon as it's approved. If we need to check something with you, that check can take longer.

We tell you why, so you can fix it. You can submit it again with better proof, or contact us if you think we got it wrong. Nothing is deleted quietly.

Not from your account. If something in a live review is genuinely wrong, contact us. We can correct it, and the corrected review is checked again before it goes back up.

Yes, and it’s the default. Your review shows as “Anonymous” unless you switch that off, in which case only your first name and last initial are shown (e.g. “Tasha M.”). Your username, email and proof are never shown. Want your name shown on a review you’ve already posted? Email support@tbhreviews.co.uk.

Only our moderation team. It is stored privately, never shown to the provider and never published. We keep it so we can recheck a review if it is ever reported. Email support@tbhreviews.co.uk to ask for it to be deleted.

No. There is no paid tier that touches ratings. Providers can reply in public, or report a review they think breaks the rules — that is the whole of it.

Search for your business and claim it, or create a listing if you are not there yet. Our team checks every new listing and claim by hand. Once approved, you appear in Explore as unrated, and your rating switches on the moment one review clears proof.