Terms of Use for TBHreviews

TBHreviews is an independent community review and discovery directory.

The Platform allows users to discover service providers, view business information, publish reviews, save providers, and interact with community content.

TBHreviews does not itself provide the products or services offered by businesses listed on the Platform.

Any transaction, appointment, booking, communication, or other arrangement you make with a listed business is solely between you and that business.

You must be at least 16 years old to create an account, submit reviews, or otherwise contribute content to the Platform.

By using TBHreviews, you confirm that you meet this age requirement and are legally capable of entering into these Terms.

If you are using the Platform on behalf of a business or organisation, you confirm that you have authority to act on its behalf.

Note: if any listed service categories carry their own legal age restrictions (e.g. age-restricted services), those category-specific age requirements apply in addition to this general minimum.

Certain features of the Platform may require you to create an account.

When registering, you agree to provide information that is accurate, complete, and kept up to date.

You are responsible for maintaining the security of your account credentials and for activities carried out through your account.

If you believe that your account has been accessed without your permission, you should contact us promptly at support@tbhreviews.co.uk.

TBHreviews relies on genuine community contributions.

When you submit a review, rating, photograph, business response, or other material to the Platform ("User Content"), you remain responsible for that content.

You are responsible for ensuring that anything you submit to TBHreviews complies with applicable law.

Reviews and other User Content are screened by a human moderator before publication, in line with our Community Guidelines. Automated systems may assist by flagging content for review, but publication decisions are made by a person, not an algorithm.

Reviews stay unpublished until a moderator has checked them. We aim to do this promptly, but we don't guarantee a time.

How we handle rejected and reported reviews is set out in our Community Guidelines.

TBHreviews may display information about businesses and service providers.

Business information may come from business owners, users, publicly available information, or other sources.

Businesses may change their operating hours, location, ownership, pricing, services, or availability without notifying TBHreviews.

You should independently confirm important information directly with the relevant business before relying on it.

Business owners or authorised representatives may be permitted to claim a listing.

TBHreviews may request documentation to verify a claim.

We may approve, reject, suspend, or revoke a business claim where we reasonably believe this is necessary to protect the integrity or security of the Platform.

Verification of a business claim does not constitute an endorsement, recommendation, certification, or guarantee of that business.

Where the Platform allows business representatives to respond to reviews, those responses must comply with these Terms.

Business responses are User Content and may be moderated or removed under these Terms.

You may only upload photographs or other media if you have the necessary rights and permissions to do so.

By uploading an image, you confirm that you have permission to submit it to TBHreviews and that its publication does not unlawfully infringe another person's rights.

You must not upload photographs containing private or sensitive personal information without appropriate consent. All photographs must strictly comply with the media rules in our Community Guidelines (e.g., no identifying staff, other clients, or bystanders without their explicit consent).

You retain ownership of the User Content you submit to TBHreviews.

By submitting User Content, you grant TBHreviews a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, distribute, format, and adapt that content as reasonably necessary to operate, maintain, and improve the Platform, including displaying public reviews and photographs on TBHreviews and making them available through features such as search and public business listings.

Marketing use of photographs is separate from this general licence. We will not use a photograph you upload in TBHreviews's own marketing or promotional materials (including social media) unless you have separately opted in to that use. Text reviews and ratings may be used in Platform promotion under the general licence above (for example, quoting a review), but we will not attribute a quoted review to identifying personal information beyond what you've chosen to display publicly.

The licence does not transfer ownership of your User Content to TBHreviews.

If you delete your account, published reviews may remain on the Platform in anonymised form where necessary to preserve the integrity and continuity of the community directory. However, if an account deletion or review removal request is submitted while a review is subject to an open report or moderation investigation, TBHreviews reserves the right to pause processing the content removal until that report or investigation concludes. Once it is resolved, we will process your original deletion or removal request without requiring you to resubmit it.

TBHreviews is a public review directory.

You understand that reviews, ratings, photographs, display names, and other content you choose to publish may be visible to members of the public.

Public content may also be indexed, cached, or displayed by third-party search engines.

Removing content from TBHreviews does not guarantee that copies or cached versions will immediately disappear from search engine results or other third-party services.

You should therefore avoid including information in a public review that you do not want to make publicly available.

The Platform and its underlying materials, excluding User Content, are owned by TBHreviews or our licensors.

You may access and use the Platform for its intended personal or business-discovery purposes.

Except where permitted by law or expressly authorised by us, you must not copy, reproduce, modify, distribute, sell, license, or commercially exploit TBHreviews's intellectual property.

We aim to keep TBHreviews available and functioning reliably, but we do not guarantee that the Platform will always be available, uninterrupted, secure, or error-free.

We will try to provide reasonable notice of significant permanent changes where practical.

Businesses listed on TBHreviews are independent third parties.

TBHreviews does not employ, control, supervise, or act as an agent for listed businesses unless expressly stated otherwise.

If you choose to use a service provider discovered through TBHreviews, you do so at your own discretion and risk.

Any contract for services is between you and the relevant service provider.

The Platform may contain links to third-party websites, social media profiles, booking pages, or other external services.

These links are provided for convenience.

TBHreviews does not control or endorse third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

You should review the terms and privacy policies of third-party services before using them.

To the maximum extent permitted by law, the Platform is provided on an "as is" and "as available" basis.

Reviews represent the opinions and experiences of individual users and do not necessarily represent the views of TBHreviews.

You should independently verify information that is important to you before making a purchasing or service decision.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, to the maximum extent permitted by law, TBHreviews will not be liable for indirect, incidental, consequential, special, or punitive losses, or for loss of profits, revenue, business opportunities, goodwill, reputation, or data arising from your use of, or inability to use, the Platform.

Nothing in this section affects any statutory rights you may have as a consumer.

This section does not require you to indemnify TBHreviews for losses caused by TBHreviews's own unlawful conduct or negligence.

Where it's reasonable, we'll warn you first. In serious cases, including fraud, security threats or unlawful conduct, we may act immediately. If we act on your account, we'll tell you why and you can ask us to reconsider.

You may stop using the Platform at any time.

If your access to TBHreviews ends, provisions that by their nature should continue will remain effective, including provisions concerning intellectual property, User Content, disclaimers, liability, indemnity, and dispute resolution.

Where appropriate, published reviews may remain available in anonymised form after account termination.

We may update these Terms from time to time to reflect changes to the Platform, our services, legal requirements, or business operations.

The latest version will be published on the Platform with an updated "Last Updated" date.

Where changes are material, we will take reasonable steps to notify registered users, such as by email or a notice on the Platform.

Your continued use of TBHreviews after updated Terms take effect constitutes acceptance of the revised Terms.

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include significant internet or telecommunications failures, natural disasters, government actions, widespread cyber incidents, failures of third-party infrastructure, or other events that we could not reasonably prevent or control.

These Terms and any dispute or claim arising from or relating to them are governed by the laws of England and Wales.

Subject to any mandatory consumer rights or jurisdictional protections that apply to you, the courts of England and Wales will have jurisdiction over disputes arising from or relating to these Terms.

Nothing in these Terms removes or limits any mandatory rights you may have under applicable consumer protection law.

If you have questions, complaints, or legal notices concerning these Terms or the Platform, please contact us:

• Legal Entity / Representative: Victoria Johnson
• Country: United Kingdom
• Email: support@tbhreviews.co.uk